Return and Refunds

At www.pumpkinkids.store, we are committed to making your shopping experience as delightful and stress-free as possible. If you are not satisfied due to damaged or defective items, we offer a simple and fair return, exchange, and refund process. Please read the policy below for details.

Damaged or Defective Items

If you receive any clothing items that are damaged, defective, or incorrect, please notify our customer support team within 7 days of receiving your order. We will guide you through the return or exchange process and provide all necessary instructions.

Return & Exchange Conditions

To ensure a smooth process, please follow these guidelines:

  • Items must be returned in original condition, unworn, and with all tags attached.
  • Returns must be initiated within 7 days of delivery.
  • For damaged or defective items, return shipping charges will be covered by www.pumpkinkids.store.
  • Exchanges will be processed based on stock availability. If unavailable, we may offer a refund or a suitable alternative.
  • Exchanges are accepted within 7 days of delivery
  • Products must be in unworn, unwashed and original condition with tags attached.
  • Allow us 7 working days to deliver the exchange item

Refund Policy

We aim to process all eligible refunds quickly and transparently:

If refund is approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.

Cancellation Policy

We understand plans can change:

  • If your order has not been shipped, you may request cancellation by contacting us promptly.
  • Once the order is shipped, cancellation is no longer possible. However, you may still initiate a return after receiving the items (if eligible under our return conditions).

Things to Keep in Mind

To avoid any inconvenience:

  • Review size charts, colors, and product descriptions carefully before placing your order.
  • Ensure your shipping address is accurate to prevent delivery delays.
  • If your package appears damaged upon arrival, take photos and inform our support team immediately.
  • Keep all original packaging intact if planning to return the item.